ICTAug 11, 2026

ALORICA INC.

Company Profile Analysis

Book Demo Subscribe Now

Year Founded & Workforce

1998-12-31

10,001 Employees

Industry

ICT

Services

ALORICA INC. Overview

Company Headquarters: US

Founded: 1999

Workforce: 10,001+

Company Working: Alorica Inc. is the global provider of customer experience management, healthcare customer service, financial and analytics, and digital solutions. As a part of customer experience solution, the company offers customer care services, revenue generation services, technical support services & solutions, back-office assistance, and omnichannel customer care services. Under healthcare customer service solution, the company offers pharmacy benefits manager solution and under financial solution the company offers back-office financial solution, credit services, payment services, and debt recovery solutions. The company is present in more than 120 location across North America, Europe, Latin America, and Asia-Pacific. The company severs various industry verticals including healthcare, media & entertainment, retail & e-commerce, BFSI, technology among others.

Strategy

The company’s strategy revolves around hiring and training employees efficiently so that they can efficiently deliver outbound services. The company has been exploring and hiring talents across the globe for the same. For instance, in February 2017, the company announced that it is adding 600 more jobs. Also, the company has been restructuring its executive position for better leadership. For the same, in 2018 the company named Tania King as its Chief Legal and Employee Experience Officer. Similarly, in August 2018, the company hired/restructured internally for several high-level executive positions. For instance, KJ Tjon became the Chief Financial Officer of the company, Greg Haller became the for Chief Operating Officer of the company, and Steve Phillips became the Chief Information Officer. The strategy has helped the company to efficiently achieve its mission and vision.

Company Snapshot

10,001

Employees

1998-12-31

Founded

Headquarters

Key Developments

Date	Approach	Development
March, 2018	Product Enhancement	The company implemented a complete Avaya contact center cloud solution (CCaaS) to support its 100,000 agents, more than 100 clients, and millions of end-customers, globally.
October 2018	Expansion	The company opened a contact center in Puebla, Mexico. The decision for expansion was owing to growing demand for customer engagement services in the country.

Product Offering

ALORICA INC.
- Outbound Telemarketing Solution

A plan for every need

Forecast+

Get unlimited access to forecasts, charts, and company data across every research report on Wantstats.

USD49/mo

About the Author

Wantstats Research Team

Wantstats' research desk profiles ALORICA INC. as part of our ongoing coverage of the ICT sector, drawing on public company data, filings, and market intelligence.

Powering the world's best teams.
From next-gen startups to established enterprises.

See our work in action

Start your data driven journey with us!

Book a Demo Now

What our clients say

Trusted by forward-thinking businesses
for data-driven intelligence

Noah Malgeri

Co-Founder, Mojave Rail Fabrication Limited

This is really good guys. Excellent work on a tight deadline. I will continue to use you going forward and recommend you to others. Nice job.

Michael Robert

Manager, JavolVision

Thanks, I am so happy that we worked together. Maybe we still can work together in the future.

Joseph Aguayo

Sales Operations & Pricing Manager, Intel

Thanks. It's been a pleasure working with you, please use me as reference with any other Intel employees.

Bong Lau

Sales Leader, Bamberg

We bought your "2025 report" in 2020. Everything is fine and very good.

Peter Groot Koerkamp

Account and Business Manager, EFS-Holland BV

Thanks for sending the report it gives us a good global view of the Betaïne market.

Younghwan Choi

Senior Retail Manager, LG Chem

We found the report very insightful! we found your research firm very helpful. I'm sending this email to secure our future business.

Mark Irwin

Management Consultant, Level 21

I am very pleased with how market segments have been defined in a relevant way for my purposes (such as "Portable Freezers & refrigerators" and "last-mile"). In general the report is well structured. Thanks very much for your efforts.

Rob Kooiker

Group Product Manager HVAC & Fire Protection GMA, Rockwool

I have been reading the first document or the study, the Global HVAC and FP market report 2021 till 2026. Must say, good info! I have not gone in depth at all parts, but got a good indication of the data inside!

Jason Lee

R&D Director, Seojin

Thanks for your great support. Appreciate it. Well received report. It helps us to understand market well. We're planning other area of survey in the future, let's keep in touch.

Akif Moroglu

Strategy & Business Development Director, Dogan Holding

We got the report in time, we really thank you for your support in this process. I also thank to all of your team as they did a great job.

Noah Malgeri

Co-Founder, Mojave Rail Fabrication Limited

This is really good guys. Excellent work on a tight deadline. I will continue to use you going forward and recommend you to others. Nice job.

Michael Robert

Manager, JavolVision

Thanks, I am so happy that we worked together. Maybe we still can work together in the future.

Joseph Aguayo

Sales Operations & Pricing Manager, Intel

Thanks. It's been a pleasure working with you, please use me as reference with any other Intel employees.

Bong Lau

Sales Leader, Bamberg

We bought your "2025 report" in 2020. Everything is fine and very good.

Peter Groot Koerkamp

Account and Business Manager, EFS-Holland BV

Thanks for sending the report it gives us a good global view of the Betaïne market.

Younghwan Choi

Senior Retail Manager, LG Chem

We found the report very insightful! we found your research firm very helpful. I'm sending this email to secure our future business.

Mark Irwin

Management Consultant, Level 21

I am very pleased with how market segments have been defined in a relevant way for my purposes (such as "Portable Freezers & refrigerators" and "last-mile"). In general the report is well structured. Thanks very much for your efforts.

Rob Kooiker

Group Product Manager HVAC & Fire Protection GMA, Rockwool

I have been reading the first document or the study, the Global HVAC and FP market report 2021 till 2026. Must say, good info! I have not gone in depth at all parts, but got a good indication of the data inside!

Jason Lee

R&D Director, Seojin

Thanks for your great support. Appreciate it. Well received report. It helps us to understand market well. We're planning other area of survey in the future, let's keep in touch.

Akif Moroglu

Strategy & Business Development Director, Dogan Holding

We got the report in time, we really thank you for your support in this process. I also thank to all of your team as they did a great job.

ALORICA INC.

Company Headquarters: US Founded: 1999 Workforce: 10,001+ Company Working: Alorica Inc. is the global provider of customer experience management, healthcare customer service, financial and analytics, and digital solutions. As a part of customer experience solution, the company offers customer care services, revenue generation services, technical support services & solutions, back-office assistance, and omnichannel customer care services. Under healthcare customer service solution, the company offers pharmacy benefits manager solution and under financial solution the company offers back-office financial solution, credit services, payment services, and debt recovery solutions. The company is present in more than 120 location across North America, Europe, Latin America, and Asia-Pacific. The company severs various industry verticals including healthcare, media & entertainment, retail & e-commerce, BFSI, technology among others.

Starting from

$4,950